What to do if Citrus Lane took money from your bank account

What to do if Citrus Lane took money from your bank account

Do you suspect Citrus Lane of faul play by withdrawing money from your creditcard without authorization?

Citrus Lane have build a business around a subscription model that automatically charges its customers from their credit card. So that leaves the question: Is it realistic that you can get your money back from Citrus Lane? Often customers find that it can be extremely difficult having their money returned to their accounts once Citrus Lane has taken them.

Things to consider before doing a chargeback with your bank

One way to deal with such a situation is to do a chargeback, but it can have some very serious consequences that the bank typically will not tell you:

  • Your bank might give you a lower credit rating. That could mean it would be more difficult to get a loan in the future
  • There is no guarantee that your bank will follow through on the chargeback, leaving you without refund
  • It can be difficuelt getting your bank to agree to make a chargeback in the first place
  • You will be without a credit card for a while since you bank will disable it
  • It might be difficuelt getting a new credit card

Let us help you get your money back

In many cases, we typically manage to get customers their money back from Citrus Lane within 3-4 days. We know the process and have dealt with Citrus Lane before. If you want we can help get your money back for a fee of 5 EUR. You only pay once we actually manage to get your money back you have been charged from Citrus Lane back into your account. That’s no cure, no pay!

To start the process of getting your money back, simply fill in the form below and we will get the process started!

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Important: If you don't hear back from us within 5 days we advice you to contact your bank and request a chargeback.