What to do if Hero Crate took money from your bank account

What to do if Hero Crate took money from your bank account

Have you like many other customers from Hero Crate also been charged money on your credit card that you have not authorized?

Hero Crate have build a business around a subscription model that automatically charges its customers from their credit card. So what do you do now to get your money back? It can often be extremely difficult and frustrating trying to get the money back once Hero Crate has taken them from your account.

Things to consider before doing a chargeback with your bank

A natural reaction would be to go to your bank and ask to do a chargeback, but it might not be the best thing for you because:

  • It can be difficuelt getting your bank to agree to make a chargeback in the first place
  • It might be difficuelt getting a new credit card
  • You will sometimes physically have to go to visit your local branch to sign paperwork to get the charges from Hero Crate revoked
  • You will need to resubscribe to all other services again that you have connected your credit card with (like phone subscription, streaming services, automatic payments etc)
  • There is no guarantee that your bank will follow through on the chargeback, leaving you without refund

We can help you get your money back

We have helped consumers get their money back from Hero Crate in the past. We might have a direct contact that will help process the refund of your money. We, of course, cant work for free, we charge a fee of 5 EUR for us to process the case. However, we only charge that fee if you actually manage to get your money back!

If you want us to contact and speak with Hero Crate about your money, then just submit the form below and we will get started right away:

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Important: If you don't hear back from us within 5 days we advice you to contact your bank and request a chargeback.