Privacy Policy

1. Information We Collect

RefundHelper collects information you provide directly when using our document preparation service, including:

• Transaction details (merchant name, amount, date)
• Account information (email address for document delivery)
• Dispute details (reason for dispute, supporting information)
• Uploaded evidence (receipts, correspondence with merchants)

2. How We Use Your Information

We use the information collected to:

• Generate personalized dispute documents
• Provide customer support
• Improve our services
• Communicate important updates about your disputes

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage, which provides enterprise-grade security measures including:

• End-to-end encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and compliance checks

4. Data Retention

We retain your dispute information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

5. Third-Party Services

We may use third-party services for analytics and service improvement. These services have their own privacy policies and we encourage you to review them.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@refundhelper.com