Privacy Policy

0. Who we are

RefundHelper is operated by RAWAI CAPITAL PTY LTD (ABN 92 683 285 421). Public record: ABN Lookup. Contact: support@refund-helper.com, info@refund-helper.com. Legal notice / Impressum.

1. Cookies and consent

We use essential cookies and similar technologies that are strictly necessary to operate the site (for example security and session functionality).

Where permitted by law, we only load optional analytics and advertising measurement technologies (described in Section 5) after you choose Accept analytics in our cookie banner. If you choose Reject non-essential, we do not load those optional technologies.

You can change your choice later by clearing site data for this domain in your browser (which removes the stored preference key refundhelper_cookie_consent_v1) and revisiting the site.

2. Information we collect

RefundHelper collects information you provide directly when using our document preparation service, including:

• Transaction details (merchant name, amount, date)
• Account information (email address for document delivery)
• Dispute details (reason for dispute, supporting information)
• Uploaded evidence (receipts, correspondence with merchants)

3. How we use your information

We use the information collected to:

• Generate personalized dispute documents
• Provide customer support
• Improve our services
• Communicate important updates about your disputes
• Detect, investigate, and prevent abuse, fraud, and security incidents

4. Data storage and security

Your data is stored securely using industry-standard encryption. We use Supabase for data storage, which provides enterprise-grade security measures including:

• Encryption for data in transit
• Encryption at rest for stored data
• Operational security practices appropriate to a hosted database provider

5. Third-party services

We use third-party services to host and operate the application. These services have their own privacy policies; we encourage you to review them.

Vercel hosts the application and may process technical request data as part of hosting. If you accept analytics in our cookie banner, we may load Vercel Web Analytics to understand aggregate site usage. See Vercel's analytics privacy information.

If you accept analytics in our cookie banner, we may load Microsoft Advertising Universal Event Tag (UET) for conversion measurement and campaign performance. Loading this tag may cause your browser to communicate with Microsoft domains (for example bat.bing.net). Microsoft may process technical and usage data as described in its policies. Learn more in Microsoft's privacy statement and about personalized ads in Microsoft's advertising policies.

If you do not accept analytics, we do not load Vercel Web Analytics or Microsoft UET on your device (unless separately required by law in your jurisdiction).

6. Data retention

We retain your dispute information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

7. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to certain processing where applicable law provides a right to object

Depending on your location, you may also have rights to lodge a complaint with a supervisory authority. We will respond to verifiable requests in line with applicable law.

8. Contact us

If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at support@refund-helper.com or info@refund-helper.com. You can also use our Contact page.